Spa Policy

July 16, 2011

We ask that all clients come 10 min early to check in. If you are more than 5 minutes late for your appointment it will be taken out of your service time. More than 15 minutes late and you may have to lose your appointment and have to pay 50% of your service. Please understand that this is to be fair to other clients so that we may start everyone on time and give everyone the best service. Cancellation: You will be asked for a credit card to book your appointment. We have a 24 hr cancellation policy. If you do not call 24 hours in advance to change or cancel your appointment you will be charged 50% of the full price of the service. If you have a gift certificate or package you may be asked to pay a $25 fee to reschedule and/or lose 50% of your prepaid service. It is only fair to our therapist that take their time to prepare for each service. We thank you for your understanding.